Skip to main content
heartthrob.ai
Chat now

Privacy Policy

Effective Date: June 1, 2025.

heartthrob.ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you use our AI companion services, including our website, mobile apps, and voice, image, or video-based interfaces (the "Service").

Note: The Service is intended for use by residents of the United States only.

1. Information We Collect

We collect the following types of information:

  • Account Information: Email address (used for authentication via magic links or one-time passwords).
  • Generated Content: Chat logs, voice inputs, and AI-generated avatars.
  • Usage and Device Information:
    • IP address
    • Device, browser, and operating system type
    • Interaction and usage data (e.g., clicks, session times, features used)

2. How We Use Your Information

We use the information we collect to:

  • Provide and personalize the Service and your experience with the AI companion
  • Improve the quality and performance of our AI models over time
  • Analyze usage through third-party analytics tools so we can make the product better
  • Respond to user requests, support tickets, and other feedback
  • Train models based on interaction data
  • Occasionally send product updates or announcements

We do not sell your personal information. If we ever explore advertising or promotional features, we will do so responsibly and update this policy to explain how your data is used.

3. Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Third-party service providers, such as cloud storage and analytics platforms, who help us operate and improve the Service
  • Legal authorities if required to comply with laws or legal processes

All third-party providers are contractually obligated to protect your data.

4. User Rights (GDPR / CCPA Compliance)

If you are a resident of the European Union (GDPR) or California (CCPA), you have the right to:

  • Access a copy of your personal data
  • Request correction or deletion
  • Export your data in a readable format
  • Opt out of any potential advertising-related data use

To exercise these rights, contact us using our contact form. We may verify your identity before fulfilling your request.

5. Data Storage and Security

Your data is stored in secure cloud infrastructure primarily in the United States, though we make a best effort attempt to store your chat data in secure cloud infrastructure in your geographic region. We use technical and organizational measures to protect it from unauthorized access, disclosure, or loss.

Conversations are encrypted in transit and at rest.

Important: However, no system is 100% secure. Use the Service at your own risk.

6. Cookies and Tracking

We use cookies and similar technologies (e.g., web beacons) to:

  • Analyze site and app usage
  • Maintain user sessions
  • Improve performance

You can manage cookie preferences through your browser settings.

7. Retention and Deletion

We retain data as long as your account is active or as needed to provide the Service. You may request deletion at any time by contacting us. Deleted accounts and associated data may not be recoverable.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the Service or email. Continued use means you accept the updated policy.

9. Contact Us

For any privacy-related questions or requests, please contact us through our contact form.

HomeSign In