Applies to: subscriptions and day passes purchased on Heartthrob by Warm Start Labs LLC d/b/a Heartthrob ("Heartthrob", "we", "us") through our website and PWA.

1) How to cancel

You can cancel at any time. Your plan stays active until the end of your current billing period and you will not be charged for future periods after cancellation.

Go to your profile, open the Subscription tab, and follow the cancellation steps. Canceling stops future renewals; it does not refund the current period.

2) Refunds

We offer goodwill refunds on a case-by-case basis. They are not guaranteed.

To request a refund, use our contact form with your account email, purchase date, and reason.

We review requests within 5 business days. If approved, refunds are issued to your original payment method within 10 business days.

3) Chargebacks

Please contact us first. Chargebacks add bank fees and may lead to account restriction.

Read the full policy in our Terms of Service.